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Terms and Conditions

Terms and Conditions

  1. Introduction:

These terms and conditions govern the use of the CareEver website and the services provided by CareEver. You agree to comply with and be bound by these terms and conditions by accessing or using the website. If you do not agree with any part of these terms, please refrain from using the website.

  1. Services Offered:

CareEver provides a range of healthcare services, including medical tourism, second medical opinions, and home-country treatment. These services are intended to facilitate access to quality healthcare and connect insurance users with healthcare providers.

  1. Insurance and Service Provider Network:

CareEver maintains partnerships and networks with insurance companies and healthcare providers. The availability of services, coverage, and providers may vary based on your location and insurance policy. CareEver acts as an intermediary between insurance users and healthcare providers to facilitate service coordination and payment processing.

  1. User Responsibilities:

By using CareEver’s services, you agree to provide accurate and up-to-date information during registration. It is your responsibility to comply with the terms and conditions outlined by your insurance policy and to actively participate in the decision-making process regarding your healthcare.

  1. Privacy and Security:

CareEver is committed to protecting your privacy and ensuring the security of your personal information. Our privacy and security policies outline the measures we take to safeguard your data and comply with applicable data protection regulations. By using our services, you acknowledge and agree to our privacy and security practices.

  1. Medical Services Coverage:

The coverage of medical services under your insurance policy is subject to the terms and conditions specified by your insurance provider. CareEver does not guarantee coverage for all medical conditions or treatments. Certain exclusions, limitations, and pre-authorization requirements may apply. It is your responsibility to review your insurance policy and understand the coverage details.

  1. Estimation and Payment Process:

CareEver facilitates the estimation and payment process between insurance users, insurance companies, and healthcare providers. The estimation provided by a healthcare provider is subject to review and approval by the insurance company. CareEver acts as a liaison to coordinate the necessary documentation and information exchange. The final bill is reviewed, and payment is processed according to the agreed terms between the insurance company and the healthcare provider.

  1. Home Country Treatment Services:

CareEver facilitates access to healthcare services in the user’s home country. Users understand and acknowledge that the quality, availability, and cost of healthcare services may vary based on the location and healthcare system of the user’s home country. CareEver does not endorse or take responsibility for the healthcare services provided by healthcare providers in the user’s home country.

  1. Medical Tourism Services:

CareEver assists users in arranging medical tourism services, including travel, accommodation, and healthcare procedures in foreign countries. Users understand and acknowledge that medical tourism involves additional risks and considerations, such as cultural differences, language barriers, and

varying healthcare standards. CareEver shall not be held liable for any issues or complications arising from medical tourism services.

  1. Change of Healthcare Providers:

CareEver reserves the right to change or substitute the healthcare providers or medical facilities mentioned on its platform without prior notice. While CareEver strives to provide accurate and updated information, users acknowledge that healthcare providers’ availability and participation may vary and are subject to change.

  1. Travel and Accommodation Arrangements:

For users availing medical tourism services, CareEver may assist in arranging travel and accommodation. However, users acknowledge that CareEver is not a travel agency or hotel booking service. Any travel arrangements or accommodations made through CareEver are subject to the terms and conditions of the respective travel providers or accommodations.

  1. Changes and Cancellations:

Users acknowledge that changes or cancellations to scheduled healthcare services, consultations, or travel arrangements may have associated fees, penalties, or restrictions imposed by healthcare providers, travel providers, or accommodations. Users are responsible for familiarizing themselves with the terms and conditions of these service providers and complying with any change or cancellation policies.

  1. Compliance with Laws and Regulations:

Users agree to comply with all applicable laws, regulations, and guidelines of their home country and the countries in which they receive healthcare services. Users are responsible for obtaining any necessary visas, permits, or travel documentation required for medical tourism or travel-related services.

  1. Online Consultation Services:

CareEver offers online consultation services through its platform, connecting users with healthcare professionals for remote medical advice and guidance. Users understand and acknowledge that online consultations are not a substitute for in-person medical examinations or diagnoses. CareEver does not guarantee the accuracy or effectiveness of online consultations and shall not be held liable for any outcomes resulting from such consultations.

  1. Refund Policy:

CareEver understands the importance of a transparent and fair refund policy. Refunds may be eligible in certain circumstances, such as cancellation of services within the specified period or dissatisfaction with healthcare services. Refund requests are subject to evaluation on a case-by-case basis. The refund process, eligibility criteria, and timelines are outlined in the refund policy provided during the booking or registration process.

  1. Intellectual Property Rights of Third Parties:

CareEver respects the intellectual property rights of others. Users are prohibited from using any copyrighted materials, trademarks, or other intellectual property belonging to third parties without obtaining proper authorization. CareEver reserves the right to remove any content that infringes upon the intellectual property rights of others.

  1. Governing Law and Jurisdiction:

These terms and conditions shall be governed by and construed in accordance with the laws of[jurisdiction]. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].

  1. Modifications to the Terms and Conditions:

CareEver reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review the terms and conditions periodically to stay informed of any changes.

  1. Accuracy of Information:

CareEver strives to provide accurate and up-to-date information on its website. However, we cannot guarantee the accuracy, completeness, or reliability of the information provided. Users are advised to independently verify any information or seek professional advice before making any decisions based on the information obtained through CareEver’s services.

  1. Third-Party Websites and Services:

CareEver may provide links or references to third-party websites or services for convenience. These links are provided for informational purposes only, and CareEver does not endorse or take responsibility for the content, privacy practices, or actions of these third-party websites or services. Users access third-party websites or services at their own risk.

  1. User Conduct and Responsibility:

Users are solely responsible for their actions and conduct while using CareEver’s platform and services. Users agree not to engage in any unlawful, abusive, fraudulent, or harmful activities that may infringe upon the rights of others. CareEver reserves the right to suspend or terminate user accounts that violate these terms and conditions.

  1. Indemnification:

Users agree to indemnify and hold harmless CareEver, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising out of or related to the user’s use of CareEver’s platform or services, violation of these terms and conditions, or infringement of any third-party rights.

  1. Disclaimer of Warranties:

CareEver provides its services on an “as is” and “as available” basis without any warranties or representations, express or implied. CareEver disclaims all warranties, including but not limited to the accuracy, reliability, suitability, or availability of its services. Users acknowledge that the use of CareEver’s platform and services is at their own risk.

  1. Limitation of Liability:

To the maximum extent permitted by law, CareEver shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with the use of CareEver’s services, even if advised of the possibility of such damages. The total liability of CareEver for any claims, damages, or losses shall not exceed the amount paid by the user for the specific services in question.

  1. Severability:

If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the closest legal and economic result to the original provision.

  1. Financial Responsibility:

Users are solely responsible for the financial obligations associated with the healthcare services received. CareEver does not assume any responsibility for payment, reimbursement, or disputes related to the financial aspects of healthcare services. Users are advised to review their insurance coverage, obtain pre-authorization if required, and ensure compliance with any financial obligations outlined in their insurance policies or agreements.

  • Non-Retention of Account Details:
  • CareEver is committed to ensuring the privacy and security of its users’
  • CareEver does not store or retain users’ account details, such as credit card numbers, bank account information, or other sensitive financial data, in its
  • CareEver utilizes secure payment gateways and follows industry best practices to facilitate secure payment
  • Users are responsible for providing accurate payment information at the time of the transaction, and any subsequent transactions will require the user to re-enter their payment