Careever’s Commitment to Your Privacy

Careever’s Commitment to Your Privacy

Careever Digitech Pvt. Ltd on its own behalf makes certain telehealth related information available to you and/or facilitates your access to telehealth and expert medical services (“Careever Services” or “Services”). During the course of facilitating your access to the Services, Careever collects your personal and health information. Careever values our members, including you (“you“), and we respect your privacy. We are required by law to maintain the privacy of the personal and health information we collect about you and to provide you with notice of our legal duties and privacy practices.

This Notice of Privacy Practices (“Notice”) describes the kinds of personal and medical information we collect about you, why we collect it, how we use it, how we protect it, and under what circumstances we share it with third parties. This Notice also describes how you may access the information Careever has about you and the rights you have with respect to your personal information. Please review this Notice carefully. Careever must abide by the terms of this Notice while it is in effect. This Notice will remain in effect until Careever replaces it. Careever reserves the right to change the terms of this Notice at any time, as long as the changes are in compliance with applicable law. If Careever changes the terms of this Notice, you will be provided with an updated Notice and asked to agree to it before continuing to use Careever Services. If the provisions of this Notice conflict with any other privacy policies of the Company, then the provisions of this Notice shall prevail.

Personal Information Collected and Maintained

For the purposes of this Notice, personal information (“Personal Information”) is any information that may be used to identify you such as name, address, phone number, email, and includes your personal health information.

When you use our Services, whether through our secure web-sites or mobile applications (“Platforms”), telephone, or any other manner, we collect the following types of Personal Information about you:

  • Personal Information Careever Automatically Collects about You
  • Personal Information You Provide to Careever

Personal Information Careever Automatically Collects about You

When you register and log in to the Platforms, Careever automatically collects all the information noted below. Because certain transactions and activities are available to you on the Platforms, Careever must be able to link your activity back to your identity so that changes in our systems can be made and we can track the Services you used. As such, the following information will be collected and identifiable to you:

  • IP address (the computer’s address on the Internet)
  • Operating system (e.g. Windows 10)
  • Browser software (e.g. Internet Explorer, Chrome)
  • Internet Service Provider (e.g. Bell Canada)
  • Geographic location (e.g. Toronto, Canada)
  • Type of device (e.g. iPad, desktop)
  • Mobile device crash information
  • Locale and language of device and whether it has fingerprint/face sensors
  • Dates and time you accessed and used the Platforms, features you used in the Platforms, and how long you use the Platforms overall
  • Links you click and pages you view within the Platform
  • Pages you view before and after you leave the Platform
 
 
 
 
 
 
 

Personal Information You Provide to Careever

During the course of you using the Services, you will provide and Careever will collect, your personal health information. Personal health information includes your past, present or future physical or mental health or condition, the provision of healthcare you have or will receive, and your past, present, or future payment for the provision of healthcare. The personal health information Careever will collect during your use of the Services includes but is not limited to:

  • Name
  • Address
  • Birth date
  • Email address
  • Telephone number
  • Medical Records and previous medical history
  • Diagnosis and symptoms
  • Claims information
  • Lab tests and reports
  • Radiology tests and reports
  • Family medical history
  • Treatment plans and notes
  • Prescribed medications
  • Credit card or payment information, if necessary for the Services being provided

Telephone calls, emails, and other communications between you and Careever and/or Careever’s service providers, may be recorded and logged. As such, we will collect and maintain all information discussed during such communications including your identity, the date and time of the communication, and the contents of the communications.

 
 
 
 
 
 

Uses and Disclosures of Personal Information

Careever may share the Personal Information it collects about you within Careever and its affiliates and subsidiaries. Additionally, Careever may use and disclose Personal Information for the following purposes:

To facilitate the Services and for treatment purposes. Careever may use and disclose your Personal Information as necessary to facilitate the Services you are receiving from Careever, either expert medical services or telehealth services as applicable. For example, healthcare providers engaged by us will use your Personal Information in order to provide you with certain telemedicine services in accordance with applicable laws. Additionally, Careever may disclose your Personal Information to your primary care provider or other healthcare providers to the extent necessary for your follow-up treatment.

To facilitate Payment. When applicable, Careever will may use and disclose your Personal Information as necessary for the payment of Services. For example, we may disclose your Personal Information to your health insurer or health plan provider in connection with the processing and payment of claims and other charges associated with your use of the telehealth services.

For Operational and Administrative Purposes. Careever may use and disclose your Personal Information in connection with its management and operations, such as:

  • Providing customer service;
  • Training, conducting quality review assessments and performing improvement activities;
  • Care coordination and disease management;
  • For auditing, medical review, legal services, accounting, insurance, business planning, business management and other general administrative activities;
  • Communicating with you to provide you with reminders about scheduled services, website activity and to describe services that are available to you as a member of Careever;
  • To develop new products or features, and enhance our Services including the Platforms;
  • Ensure the proper functioning of our websites and Platforms;
  • For information technology services and cloud services;

To Create Deidentified Information. We may remove identifiers from your Personal Information and maintain, use and disclose it in a de-identified form and combine it with other information to generate aggregated information. Such de-identified information will be owned by Careever and we shall have unrestricted title, rights, and interest to it which may include, without limitation, the right to use, disclose, rent, or sell the de-identified information.

As otherwise required or permitted by Law. Careever may use and disclose your Personal Information for the following purposes and to the extent required or permitted by law. For example:

  • to respond to a subpoena, order, legal process, or government request;
  • to protect, establish or exercise our legal rights or defend against legal claims;
  • To respond to requests from regulatory agencies;
  • to investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person;

In the event of a sale, merger, or acquisition of Careever. If we are to be sold, merged, or amalgamated or substantially all of our assets are to be sold or disposed of, your Personal Information may be transferred to a potential purchaser to the extent necessary to decide whether to proceed with the proposed transaction and for completing it. If such a sale, merger, acquisition, or disposal is completed, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with this Notice.

Pursuant to your Authorization. Careever may use and disclose your Personal Information as directed by you with your written authorization.

 
 
 
 
 

Disclosures to Third Party Service Providers

For any of the above purposes, Careever may engage third parties to perform the function on its behalf. If any such third party must have access to your Personal Information in order to perform the Services, Careever will require that third party to enter into an agreement that binds the third party to the use and disclosure restrictions outlined in this Notice. Additionally, we will make sure the third party retains the Personal Information only for as long as is minimally necessary or as required by law.

Your Rights with Respect to your Personal Information

Right to Access Personal Information. You have the right to obtain a copy of the Personal Information that Careever maintains about you. To access a copy of your Personal Information, you must submit your request in writing to Careever. Careever may impose a fee for the costs of copying, mailing, labor and supplies associated with your request. Careever may deny your request to inspect and/or copy your Personal Information in certain limited circumstances. If that occurs, Careever will inform you of the reason for the denial, and you may request a review of the denial.

Right to Correct Personal Information. You have a right to request that Careever amend your Personal Information if you believe it is incorrect or incomplete. You must submit your request in writing to Careever and provide a reason to support the requested amendment. Careever may, under certain circumstances, deny your request by sending you a written notice of denial. If Careever denies your request, will inform you of the reason for the denial, and you may request a review of the denial.

Right to Withdraw Consent. You may, at any time, withdraw your consent for us to collect, use, and disclose your Personal Information as outlined in this Notice. However, withdrawal of consent is subject to legal or contractual restrictions and reasonable notice. As such, we may continue to collect, use, and disclose your Personal Information as may be required to provide you with access to our Services, and to the extent required or permitted by law. If you refuse to provide us with Personal Information, or later contact us to withdraw your consent for us to use and disclose the Personal Information we have already collected, you may not be able to use our Services including our Platforms.

Right to Provide us with Communication Preferences. When you register on the Platform, you will need to provide Careever with your email address. Careever will use your email address to send you information related to updates on the Platform (e.g. security changes, registration changes) as well as appointment reminders and other information specifically related to your use of our Services via the Platform. Additionally, we will send you factual information regarding your use of the Services and ongoing membership with Careever as well as the Services that are available to you as a member of Careever. Prior to sending you any other emails, we will obtain your consent. You are always able to opt out of receiving emails from Careever.

Right to ask questions or file a complaint. If you have any questions or comments or wish to make a complaint about this Notice or Careever’s privacy practices, you have the right to contact us and speak to someone about your concern.

Get in touch for any queries

If you wish to exercise any of these rights, please contact us at:

By Mail: Privacy Officer | No 81; SREE TEJA TOWERS, NELSON MANICKAM ROAD| Chennai – 600029

By email: Privacy@Careever.com

By Phone: 755-000-9509

If you contact us to exercise any of the rights above, we will respond to your request within a reasonable time and at no cost to you.

Security of Your Personal Information

We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards that are designed to protect the security and privacy of your Personal Information against loss, theft, and unauthorized access, disclosure, use or modification. Please note, however, that while we try to create a secure and reliable Platform for members, the confidentiality of any communication or material transmitted to or from the Platforms or via e-mail cannot be guaranteed.

We limit access to your personal information within the Company to individuals on a need-to-know basis. Careever we will retain your Personal Information only for a time and to the extent necessary for the purposes for which it was collected as described in this Notice and for reasonable backup, archival, audit, legal or other similar purposes.